Bzz Stays purchase terms

These purchase terms sit on top of our platform Terms & Conditions and Privacy Policy. Where a purchase-specific term below conflicts with the general platform terms, the term below applies to your Bzz Stays purchase. Read the platform Terms & Conditions

1What you are buying

Bzz Stays is a subscription to booking software and a CRM for hotels, homestays, villas, and similar stays. Depending on the plan you choose, it includes your own branded stay website, a booking engine with rooms and availability, guest and enquiry management, booking chat, AI-assisted listing and rate drafting, and the automations described on the campaign page at the time of purchase. You are buying access to a hosted service for the period you have paid for. You are not buying the software itself, a licence to resell it, or ownership of any part of the platform.

2Plans and what differs between them

Plans are sold as Basic and Pro. They differ in CRM capabilities, the number of listings you can publish, theme and design options, and which AI features are included. The plan comparison shown on the campaign page at the time you pay is the definitive description of what your plan includes. Features may be added over time; we may also change, replace, or retire individual features where a reasonable equivalent is provided or where a third-party service we depend on changes.

3Billing, and why nothing auto-debits

You may pay monthly or yearly. Each purchase is a one-time payment through Razorpay that covers the period stated at checkout — one month or twelve months. We do not set up a recurring mandate and we do not auto-debit your card, UPI, or bank account. When your period is ending we will send you a renewal link; your service continues only if you choose to pay it. If you do not renew, your subscription simply lapses at the end of the paid period.

4Prices, taxes, and offers

Prices are shown in Indian Rupees and are inclusive of applicable taxes unless the checkout says otherwise. Launch pricing, discounts, and coupon codes are promotional and may be withdrawn or changed at any time before you pay. The price you actually pay at checkout is the price that applies for that period; it does not lock in the same price for future renewals. A coupon applies only to the purchase it was entered on.

5Zero commission — what it does and does not mean

For the duration of the launch offer, we take no commission or per-booking cut on bookings taken through your Bzz Stays site. Guest payments go to your own payment account. Zero commission refers to our fee only. It is a launch offer and applies for as long as the offer is stated on the campaign page for the period you have paid for; we may end it for new purchases and future renewals at any time.

6Payment gateway charges on guest bookings

Guest payments are collected through Razorpay into your own account. Razorpay and any other payment provider charge their own transaction fees, and those charges are yours to bear — we do not absorb them, and they are not part of your subscription fee. Gateway rates, settlement timelines, KYC requirements, chargebacks, and refund handling on guest payments are governed by your agreement with that payment provider, not with us.

7Your domain and going live

After payment we open a support chat with you so you can confirm the domain name you want and add your stay listing. Once you confirm your domain and we have the details we need, we aim to publish your branded site within 24 hours. That 24-hour target is a service goal, not a guarantee — domain registrar checks, third-party downtime, or incomplete information from you can delay it. Domain registration and renewal fees charged by third-party registrars are separate from your subscription; where a domain is included in your plan, the inclusion and its scope are as stated on the campaign page at the time of purchase.

8Your content and your data

Your listings, images, rates, guest records, and messages remain yours. You grant us the licence we need to host, display, back up, and process that content in order to run the service for you. You are responsible for the accuracy of your listings and rates, for the lawfulness of the content you upload, and for holding the rights to any images you publish. On request we will provide an export of your booking and guest data in a common format.

9AI-assisted features

Some features draft listing copy, rates, guest replies, and other content using AI. AI output is a draft. You are responsible for reviewing anything before it is published or sent to a guest, and you remain responsible for the accuracy of rates, availability, and policies shown on your site. AI features depend on third-party model providers and may change or be temporarily unavailable.

10Your obligations

You agree to use the service for a genuine stay business, to honour bookings taken through your site, to keep your account credentials secure, and not to resell, sublicense, or white-label the platform to third parties without our written agreement. You must not use the service for unlawful listings, misleading pricing, or to collect payments you are not entitled to collect.

11Cancellation

You can cancel at any time by telling us in your support chat or through another support channel we provide. Because nothing auto-debits, cancelling simply means you do not renew — there is no mandate to stop. Your service stays active until the end of the period you have already paid for, and your site is taken down after that unless you renew.

12Refunds

Subscription fees are non-refundable once your site has been set up or your account has been provisioned, because the setup work is done up front. If you have paid and we have not yet started setup, contact support and we will refund the fee in full. If we are unable to deliver the service you paid for at all, we will refund the unused portion of your period. Approved refunds are made to the original payment method and typically reach you within 7 to 10 business days, depending on your bank. Payment gateway charges on guest bookings and third-party domain registration fees are not refundable by us.

13Suspension

We may suspend or terminate your account without refund if you use the service unlawfully, defraud guests, abuse our support or infrastructure, or breach these terms in a way you do not fix after we ask you to. Where the issue is fixable, we will tell you and give you a reasonable chance to fix it first.

14Availability and support

We aim to keep the service available continuously, but we do not offer a guaranteed uptime figure on these plans. Planned maintenance, third-party outages (hosting, payment gateway, AI providers, domain registrars), and events outside our reasonable control can interrupt service. Support is provided over your support chat during business hours.

15Liability

To the extent permitted by law, our total liability to you in connection with your purchase is limited to the fees you paid us for the period in which the claim arose. We are not liable for lost bookings, lost revenue, lost data, or indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

16Changes to these terms

We may update these purchase terms. The version that applies to you is the version published on this page at the time you paid, except for changes we are required to make by law or by a payment provider. The date shown at the top of this page reflects when this page was last edited.

17Governing law and disputes

These terms are governed by the laws of India, and the courts at Kullu, Himachal Pradesh have exclusive jurisdiction over any dispute. Before starting formal proceedings, please raise the issue with support so we can try to resolve it directly.

18Contact

For anything about your purchase — billing, domain, cancellation, or a refund request — message us in your support chat or use the contact details on our contact page. Quote your registered mobile number and the payment reference so we can find your order quickly.