Terms & Conditions

1. Scope and acceptance. By continuing to use Kullvi, you agree to these Terms & Conditions, Privacy Policy, and Disclaimer. If you do not agree, please stop using the service. Click here to delete your account

2. Account and login. Kullvi uses WhatsApp OTP login with SMS or phone-call delivery options. An optional Google/Firebase SMS verification method may also be offered; Google generates and verifies that separate code. You are responsible for activity on your account and for keeping access to your mobile number secure. If you delete your account, it is deactivated and associated public content is removed; we may retain your mobile number and a minimal account record so the number cannot be reused to create a new account or abuse referral or contest features, and as required by law.

3. Information we collect. We may collect personal information (for example name, email, phone, address, payment details) and non-personal information (for example IP, browser, device, and cookies) to operate and improve the service. This can include content you send in Messages chat where that content is not end-to-end encrypted (see clause 23), and, where stored for support or delivery logging, WhatsApp Business webhook payload data associated with your account.

4. How we use information. We use information to provide services, process transactions, improve product experience, communicate important updates, and comply with legal obligations.

5. Sharing and disclosure. We may share information with service providers, when required by law, for safety and fraud prevention, or during a business transfer.

6. Community and nearby discovery. Local Community features may use your selected area and approximate coordinates for nearby discovery. We do not intend to show exact map pins publicly in member discovery lists. Other signed-in members in the same discovery area may see a short “recently active” label on your community profile card when you have used the website within roughly the past thirty minutes.

7. User responsibility. You are responsible for what you post, share, or communicate. Do not use Kullvi for harassment, scams, or illegal activity.

8. Cookies and tracking. We use cookies and similar technologies for functionality, analytics, and experience improvements. Browser settings can manage cookie behavior.

9. Third-party services and links. Some features may involve third-party services. Kullvi is not responsible for third-party privacy practices or external websites.

10. Disclaimer and limitation. Kullvi provides the platform on an as-is basis. We are not responsible for interactions between users or losses arising from use of platform features, to the maximum extent permitted by law.

11. Data security. We apply reasonable safeguards, but no system is fully secure. You acknowledge inherent internet and technology risks. Where encryption at rest is enabled, Messages chat message bodies, in-app notification titles and bodies (user_notifications.title and user_notifications.body), WhatsApp delivery log message text, and stored WhatsApp webhook payload data held in our database are encrypted using keys that are kept separate from the database, so that database access alone is not enough to read those contents in clear form.

12. Children's privacy. The service is not intended for children under 13, and we do not knowingly collect personal data from children under 13.

13. Updates. We may update this page from time to time. Continued use after updates means you accept the latest version.

14. Contact. Kullvi Products & Services Private Limited, www.kullvi.com, +91 74400 88000.

15. In-app assistant (Kullvi AI). The optional Kullvi AI experience — including normal chat and guided flows such as the listing and community post helpers — sends what you type and recent conversation from your browser session to an AI model so the assistant can respond and help complete those steps. We may use different AI models and providers for different features, and we may change which model or provider we use at any time without notice. Those are third-party services and your use of the assistant is subject to their provider terms as well as these. Your Kullvi AI chats are saved to your account (or to your browser if you are not signed in), and our team may read them to improve the assistant and support you, so please do not share personal details you would not be comfortable sharing publicly. We keep your most recent conversations only — currently the last 10 — and older ones are deleted automatically; you can also delete any chat yourself from the chat list inside the assistant. Never enter passwords, OTPs, full payment card numbers, legal identity numbers, health data, or other highly sensitive details.

16. Job Management online payments. When a business uses the optional Job Management module and a customer pays an outstanding job balance online through Razorpay, the amount charged may include additional fees on top of the job balance: currently 3% as payment gateway charges and 2% as Kullvi app handling fees (each calculated on the balance due). Cash or other offline settlement between the business and customer is not subject to these online fees unless separately agreed.

17. Profile information. For users who have successfully verified their mobile number via OTP but have not provided or updated their profile name or profile photo, we may, where permitted by applicable laws and the respective service providers, obtain and populate such information using trusted third-party services (such as Truecaller or WhatsApp) or through manual verification processes. This is done to improve profile completeness, enhance the authenticity of user accounts, and help maintain a safe and trustworthy platform for all users.

18. Media Editing and Optimization. By uploading media to our app, you acknowledge and agree that we may use automated tools (including AI) and/or manual editing to optimize your content for display within the app. This may include resizing, cropping, rotating, compressing, or making other formatting adjustments. These changes are made solely to improve the appearance, compatibility, and functionality of your media within the app and do not affect your ownership of the original content.

19. Make Your Stay a Brand (annual subscription). Make Your Stay a Brand is an optional paid annual subscription sold on the Kullvi hub for hotels, homestays, and similar stays (currently offered as Basic and Pro; a free tier is not part of this campaign). Payment is processed through Razorpay as a recurring yearly plan. Basic and Pro differ in CRM capabilities, listing limits, and theme options, as described on the campaign page at the time of purchase. You bear payment gateway charges on guest bookings under these plans. After successful payment we open a group chat with Kullvi support so you can add your stay listing and tell us the domain name you want; we aim to prepare your branded stay site within 24 hours of receiving that domain preference. Subscription renewals are charged annually via Razorpay until you cancel by messaging support in that chat (or another support channel we provide). Domain registration fees charged by third-party registrars, if any, may be arranged separately when you confirm your domain. Feature availability depends on the plan purchased and successful payment status.

20. Buy & Sell listings. Kullvi is only a place where members list items and find each other. We are not the seller, the buyer, or an agent for anything listed. Price, payment, delivery, and any warranty are agreed directly between you and the other person; we do not collect payment for items, hold money in escrow, or take part in the transaction in any way. Listings are checked by our team before they go live and expire after a set period unless you renew them, but that check is a basic suitability review only. We do not inspect items, confirm ownership, or guarantee that a listing, a price, a photo, or a seller is genuine, and any verified label or rating shown on a listing is not a guarantee. You are responsible for making sure what you list is legal to sell and that your description, photos, and price are accurate. Do not list stolen, counterfeit, unsafe, or otherwise prohibited goods. Anyone can report a listing, and we may reject or remove a listing and suspend the account behind it. You deal with each other at your own risk: meet in a public place, inspect the item before paying, and never pay in advance or share an OTP. Consistent with clause 10, we are not responsible for disputes, losses, or injury arising from dealings between members.

21. Work (jobs and workers). Kullvi lists local job posts and worker profiles so that employers and workers can find each other. We are not an employer, agent, recruiter, or contractor, and we are not a party to any job, engagement, or agreement made through the platform. Wages, hours, duties, and all other terms are agreed directly between the employer and the worker; we do not pay wages, process payments, or hold money, and any pay figure shown on a job or profile is simply what the person who posted it stated. Job posts and worker profiles are reviewed before they appear publicly, and our team may mark a worker or employer as verified, but we do not run background checks, confirm identity or age, and we do not check qualifications, licences, references, or right to work. If you post a job you are responsible for it being genuine and lawful and for complying with applicable law, including labour, minimum wage, and workplace safety rules; if you list yourself as a worker you are responsible for the accuracy of your profile and for holding any licence your work requires. Anyone can report a job post or a worker profile, and we may remove it and suspend the account behind it. You engage with each other at your own risk and should meet safely. Consistent with clause 10, we are not responsible for disputes, unpaid wages, loss, or injury arising from these arrangements.

22. Kullvi Coins and donations. Your Kullvi Wallet has two balances. Kullvi Money is promotional value that can only be spent on features inside Kullvi and cannot be withdrawn. Real Money can be spent inside Kullvi or withdrawn under the limits, fees and timing shown on the wallet page. The ₹51 welcome grant is Kullvi Money. Daily tasks pay Real Money for the first four weeks and Kullvi Money afterward. Contest prize type is disclosed for each contest, and eligible WhatsApp ad rewards pay Real Money. A member may earn ₹1 Kullvi Money for their first like and ₹2 for their first comment on another member's post, only once per reward type per post; removing the like or comment reverses that reward, and repeated activity does not earn it again. Opening an unread notification earns ₹2 Kullvi Money once for that notification; dismissing or clearing it does not earn a reward. We may reverse rewards credited in error or obtained through spam, automation, collusion or other abuse.

23. Encrypted Messages chat. In eligible member-to-member Messages conversations, Kullvi encrypts message text on your device before it is sent. The encryption key stays on your phone or browser and is not available to Kullvi or our team, so we cannot read the content of those messages. Because the key lives only on your device, we cannot recover encrypted chat history if you clear browser data, reinstall the app, or sign in on a new device; there is no backup and no reset. We still process delivery metadata — such as who you message, when messages are sent, and device registration for delivery — because that is required to route messages. Support and other designated chats with Kullvi are not end-to-end encrypted, so our team can read those messages to help you. Automated safety classification described elsewhere in these terms does not apply to the body text of end-to-end encrypted Messages. You are responsible for comparing the security code shown in an encrypted chat with your contact if you want to verify that no unexpected device has been added.

24. Direct Messages. Members you have not connected with cannot message you on Kullvi until you accept their friend request. A paid Direct Message is the one exception: someone can spend ₹100 from their Kullvi Wallet to send you a single message before you have accepted them. The fee buys exactly one message and is charged again for each further message until you accept the request, at which point messaging between you is free and unlimited. The fee is charged when the message box is unlocked, not when the message is sent, and it is final and non-refundable — including where you never reply, where you block the sender afterwards, or where the sender changes their mind and sends nothing. Kullvi keeps the fee; the recipient of a paid Direct Message is not paid any part of it. Paid Direct Messages are screened by our automated safety checks in the same way as any other message, and paying does not exempt a message from those checks or from these terms; a message refused by those checks is not charged for a second time. A paid Direct Message is labelled as one in the conversation, and both people can see what was paid. IMPORTANT: because the sender has paid for the message to reach you, if you do not open a paid Direct Message we will send you a WhatsApp alert about it even if you have switched WhatsApp message alerts, or the Direct Message notification, off in your notification settings; this single alert is part of what the sender bought and cannot be switched off. Blocking someone stops them from sending you a paid Direct Message at all, and no fee can be charged to reach you once they are blocked. We may refuse, limit, or withdraw paid Direct Messages for any account that uses them to harass, and clause 10 applies to what is said in them.

25. Promoted Messages. A signed-in member may pay to send a clearly labelled business advertisement to eligible active members within the location and range currently selected in Kullvi. The price shown before checkout is calculated from that nearby audience: ₹2 for each in-app recipient (₹1 credited to the recipient and ₹1 retained by Kullvi) plus ₹3 for each recipient who has opted in to WhatsApp ads (₹2 credited to the recipient and ₹1 retained by Kullvi when a paid WhatsApp ad is successfully accepted for delivery). The audience is recalculated and frozen when the order is created, so an earlier estimate can change but later location or range changes do not alter a paid order. Advertisement text is processed by an AI provider for safety and writing suggestions, and uploaded images are resized and compressed. The advertiser is responsible for every claim, price, permission, image and offer. Payment is final once delivery starts; delivery, views, replies or sales are not guaranteed. We may reject, stop or remove deceptive, illegal, harmful or otherwise unsuitable advertisements.